Once we received your request, confirmed all tour details with you, we will send a deposit invoice. After the deposit of 15% of the total tour price is received, we will start your tour preparations, hotel reservation and other services booking.
After you have booked the tour, it is necessary to make a deposit of 15%, which will provide our managers with the possibility to start organizing a trip (hotel reservation, food, transportation, etc.).
Final payment should be made 3 (three) weeks prior the start day of the tour. We reserve the right to cancel your booking and apply the relevant cancellation charges (see below for details) if we do not receive all payments at the due time.
Payment for the tour can be made in either of the following ways:
- Direct bank wire transfer;
- Online payment with Visa or MasterCard.
Let us know preferable way of payment and our manager will forward you relevant invoice.
Cancellation of the tour
If you want to cancel the tour, please, inform our company as soon as possible in writing form. Please note that the prepayment (15%) is non-refundable in case the tour is cancelled less than 3 weeks before the tour start date. But it is fully transferrable in case you want to travel on other dates in the following 360 days.
If the tour is cancelled by our side you will receive a full refund of the payment made by you to the date of cancellation notice.
Rights and obligations
Under the obligation of forced circumstances (weather, holidays, etc.) we can make some changes to the itinerary, however, all that relates to services and/or major attractions will remain unchanged or replaced with even value service and/or attraction.
We also request immediately and promptly report all complaints and any claims during the tour. If possible, all problems will be solved and, if required, relevant compensation will be issued. If the tourist does not report any complaint, the compensation will not be implemented.
Please, also note that GEOTREND is not liable for services not included in the tour price. Our responsibility is limited only to the extent provided by our tour.
Please check itinerary (dates, connection time and destinations), correctness of surname, name & title in your bookings and provided documents and advise if any mistake. GEOTREND doesn’t take any responsibility in case if mistakes were approved by the customer in responding letter. While booking our services you confirm the terms and conditions were reviewed on your part.
Force majeure or any other event which is beyond our control and which is not preventable by reasonable diligence on our part, frees both parties from liability or obligation. In case of force majeure, we don’t issue any refund.
Insolvency or bankruptcy insurance
GEOTREND guarantees the refund of clients’ money for unfulfilled services even in the case of company’s own insolvency or bankruptcy.